Privacy Policy

Effective Date: October 24, 2025

TrueWave Agency (“TrueWave,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, products, and services.

By accessing or using TrueWave services, you agree to this Privacy Policy.

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1. Information We Collect

Information You Provide Directly

We may collect personal and business information you voluntarily provide, including:
• Full name
• Email address
• Phone number
• Business name
• Billing and payment information
• Account login credentials
• Information submitted through forms, onboarding, or support requests

Information Collected Automatically

When you use our website or services, we may automatically collect limited technical data, such as:
• IP address
• Device type
• Browser type
• Operating system
• Pages visited and usage data

This data is used to improve system performance, security, and user experience.

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2. How We Use Your Information

We use collected information to:
• Set up, manage, and maintain your automation systems
• Process payments and manage subscriptions
• Provide customer support and service updates
• Send transactional or service-related communications
• Improve our services, workflows, and platform performance
• Ensure security, fraud prevention, and compliance

We do not sell, rent, or trade your personal data to third parties.

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3. SMS, Messaging & Communications

By submitting your phone number or connecting messaging services, you consent to receive automated communications related to your account or services.

You are responsible for ensuring your customers have provided proper consent before messaging them through our systems.

TrueWave is not responsible for client misuse of messaging tools.

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4. Payment & Financial Data

Payment information is processed securely through trusted third-party payment processors. TrueWave does not store full credit card or banking details on its servers.

All transactions are encrypted and handled in accordance with industry security standards.

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5. Data Sharing & Third-Party Services

We may share limited data with trusted third-party providers only when necessary to:
• Process payments
• Deliver messaging or automation services
• Host or maintain infrastructure
• Provide analytics or support services

These providers are required to protect your data and use it only for authorized purposes.

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6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, or disclosure.

However, no system is 100% secure, and we cannot guarantee absolute security.

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7. Data Retention

We retain your information only as long as necessary to:
• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

You may request deletion of your data, subject to legal or operational requirements.

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8. Your Rights & Choices

You have the right to:
• Request access to your personal data
• Request corrections to inaccurate data
• Request deletion of your data (where legally permitted)
• Opt out of non-essential communications

Requests can be made by contacting us directly.

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9. Cookies & Tracking Technologies

TrueWave may use cookies or similar technologies to enhance website functionality, analytics, and user experience.

You may disable cookies through your browser settings, though some features may not function properly.

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10. Children’s Privacy

TrueWave services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Continued use of our services constitutes acceptance of the updated policy.

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12. Contact Information

If you have questions or concerns regarding this Privacy Policy, contact us at:


 



 Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:
 support@truewaveagency.com