TrueWave Agency – Privacy Policy

TrueWave Agency — Terms & Conditions
Effective Date: January 8, 2026

Welcome to TrueWave Agency (“TrueWave,” “we,” “us,” or “our”). These Terms & Conditions govern your access to and use of our website, software, services, and automation systems. By purchasing, subscribing to, or using any TrueWave service, you agree to these Terms in full.

If you do not agree, do not use our services.

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1. Services Provided

TrueWave Agency provides business automation services, including but not limited to:
• Automated text messaging and follow-ups
• Missed-call text responses
• Appointment scheduling and reminders
• Workflow automations
• Dashboards for viewing communications and bookings

TrueWave does not provide guaranteed revenue, guaranteed bookings, or guaranteed performance outcomes.

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2. Eligibility & Business Use

Our services are intended for lawful business use only. By using TrueWave, you confirm that:
• You are at least 18 years old
• You have authority to operate on behalf of your business
• You will use our services in compliance with all applicable laws

You are responsible for ensuring your business complies with local, state, and federal regulations.

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3. Communications & Messaging Consent

By submitting your phone number or integrating your systems with TrueWave, you authorize automated communications, including SMS messages, related to your account and customer interactions.

You are responsible for obtaining proper consent from your customers before messaging them.

TrueWave is not responsible for misuse of messaging systems by clients.

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4. Setup, Customization & Activation
• Setup timelines vary based on service level and complexity
• Once services are activated, they are considered delivered
• Customizations are based on information provided by the client

Delays caused by missing information, third-party platforms, or client inaction are not the responsibility of TrueWave.

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5. Payments, Billing & Subscriptions
• Subscription plans renew automatically unless canceled before the next billing cycle
• Setup fees and monthly fees are non-refundable once services are activated
• You authorize TrueWave to charge your payment method on a recurring basis

Failure to pay may result in suspension or termination of services.

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6. No Guarantees or Performance Claims

TrueWave provides tools and systems designed to automate communication and workflows.

We do not guarantee:
• Increased revenue
• Increased bookings
• Customer conversion rates
• Business growth or performance outcomes

Results depend on many factors outside our control, including business practices, response times, pricing, and market conditions.

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7. Client Responsibilities

You are responsible for:
• Accuracy of information provided
• Monitoring and managing your system
• Reviewing messages sent on your behalf
• Ensuring legal compliance in your industry

TrueWave is not liable for errors caused by incorrect setup instructions or misuse.

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8. Third-Party Platforms

TrueWave integrates with third-party services (e.g., messaging providers, scheduling tools).

We are not responsible for:
• Downtime
• Changes to third-party services
• Data loss caused by external platforms

Your use of third-party services is subject to their own terms.

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9. Suspension & Termination

We reserve the right to suspend or terminate services if you:
• Violate these Terms
• Use services unlawfully
• Abuse messaging systems
• Fail to pay fees

Termination does not entitle you to a refund.

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10. Intellectual Property

All software, workflows, designs, and systems created by TrueWave remain our intellectual property unless otherwise agreed in writing.

You are granted a limited, non-transferable license to use the services during your active subscription.

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11. Limitation of Liability

To the maximum extent permitted by law:

TrueWave’s total liability shall not exceed the amount paid by the client in the 30 days prior to any claim.

We are not liable for:
• Lost revenue
• Lost customers
• Business interruption
• Indirect or consequential damages

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12. Indemnification

You agree to indemnify and hold harmless TrueWave Agency from any claims, damages, or legal actions arising from:
• Your use of the services
• Your communications with customers
• Violations of laws or regulations

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13. Modifications to Terms

We may update these Terms at any time. Continued use of services constitutes acceptance of the updated Terms.

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14. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.




 

 

 Contact Us

For questions about this Privacy Policy or your data rights, please reach us at:
 support@truewaveagency.co